Terms of service

TERMS & CONDITIONS

Welcome to Larsson & Jennings. By browsing and using this website, you are agreeing to comply with and be bound by the following terms and conditions of use. These terms and conditions together with our privacy policy govern Larsson & Jenning's relationship with you as a user of this website. If you disagree with any part of these terms and conditions, please do not use this website. The trade mark LARSSON & JENNINGS is registered in many countries of the world. Any unauthorised use of this trade mark constitutes trade mark infringement, and legal action will be taken against any infringer.

The term Larsson & Jennings or "us" or "we" refers to the owner of the website. The term "you" refers to the user or viewer of our website and the purchaser, customer and consumer of our product. The product refers to any item for sale on www.larssonjennings.com.

CONTENTS OF THIS WEBSITE

The Privacy Policy outlined in these Terms & Conditions does not apply to websites maintained by other companies or organisations to which we link.

The content of the pages of this website is for your general information and use only. It is subject to change without notice.

Neither we nor any third parties provide any warranty or guarantee as to the accuracy, timeliness, performance, completeness or suitability of the information and materials found or offered on this website for any particular purpose. You acknowledge that such information and materials may contain inaccuracies or errors and we expressly exclude liability for any such inaccuracies or errors to the fullest extent permitted by law.

Your use of any information or materials on this website is entirely at your own risk, for which we shall not be liable. It shall be your own responsibility to ensure that any products, services or information available through this website meet your specific requirements.

This website contains material which is owned by or licensed to Larsson & Jennings. This material includes, but is not limited to, the design, layout, look, appearance and graphics. All graphics, images and content on the Larsson & Jennings website belong exclusively to Larsson & Jennings. The use of any Larsson & Jennings trademarks or service marks without Larsson & Jennings’s express written consent is strictly prohibited. You may not use Larsson & Jennings’s trademarks or service marks in connection with any product or service that is in any way likely to cause confusion or to disparage or discredit Larsson & Jennings. In addition, you may not use any of Larsson & Jennings’s trademarks or service marks in meta tags, descriptions, image tags or alt tags without Larsson & Jennings’s explicit prior consent.

Any trademarks reproduced in this website, which are not the property of, or licensed to the operator, are acknowledged on the website.

Unauthorised use of this website may give rise to a claim for damages and/or be a criminal offence.

From time to time, this website may also include links to other websites. These links are provided for your convenience to provide further information. They do not signify that we endorse the website(s). We have no responsibility for the content of the linked website(s).

The T&C's together with all our policies and procedures will be governed by and construed in accordance to the English law and the relevant courts of England and Wales will have exclusive jurisdiction.

PRIVACY & COOKIE POLICY

The following information is provided by Larsson & Jennings to enable our online visitors to be fully informed of our Privacy Policies. By visiting www.larssonjennings.com, you are accepting and consenting to the practices described in this Privacy Policy and the Terms and Conditions. This Privacy Policy does not apply to websites maintained by other companies or organisations to which we link.

WHAT INFORMATION IS COLLECTED & HOW IS IT USED?

Larsson & Jennings collects personal information in several ways when you place an order, register for a service offered by Larsson & Jennings or contact our customer service team. If an order is placed with us, we need to hold personal information including your name, email address, phone numbers, home address, shipping and credit card billing address(es) so that we can process and fulfill your order. We will ask for your telephone number to be given to our courier for delivery services. These details allow us to process your order and to let you know the status of your order. Additionally we may also require further information as a result of authentication or identity checks. Your personal information may be shared with other trading divisions within the company. Where there is a legal obligation to do so, we may disclose your information to any external relevant regulatory body. We may also use your personal information to send you marketing updates but only ever in accordance with your preferences.

Through your use of the Website, we may also gather certain information about your use of the Website that does not identify you individually. We may collect and store such information automatically whenever you interact with the Website. For example, we may collect your IP address, the hostname of your computer, browser information and reference site domain name every time you visit the Website. We may also collect information regarding customer traffic patterns and site usage. This information does not, however, contain anything that can personally identify you; it is used to analyse and improve the Website and to provide our customers with a fulfilling Internet experience. Please see our cookie policy for more information about our use of cookies.

The Website may, from time to time, contain links to and from the websites of our partner networks, advertisers and affiliates. If you follow a link to any of these websites, please note that they have their own privacy policies and that we do not accept any responsibility or liability for these policies. Please check these policies before you submit any personal data to these websites.

NEWSLETTER SUBSCRIPTION

By completing a sign up form you are agreeing to be included in our database. You will from time to time receive information regarding events, private sales, new collections and other updates. If you wish to unsubscribe you can do so at any time by clicking on the link provided on each of our emails, by logging into your account or by contacting our customer service team. Service-related messages (such as order status information, payments, etc) is considered an essential part of the service and will be sent even if you opt out of our newsletter.   

MOBILE TERMS OF SERVICE

The Larsson & Jennings USA mobile message service (the "Service") is operated by Liontree Ltd (“Larsson & Jennings USA”, “we”, or “us”). Your use of the Service constitutes your agreement to these terms and conditions (“Mobile Terms”). We may modify or cancel the Service or any of its features without notice. To the extent permitted by applicable law, we may also modify these Mobile Terms at any time and your continued use of the Service following the effective date of any such changes shall constitute your acceptance of such changes.

By consenting to Larsson & Jennings USA’s SMS/text messaging service, you agree to receive recurring SMS/text messages from and on behalf of Larsson & Jennings USA through your wireless provider to the mobile number you provided, even if your mobile number is registered on any state or federal Do Not Call list. Text messages may be sent using an automatic telephone dialing system or other technology. Service-related messages may include updates, alerts, and information (e.g., order updates, account alerts, etc.). Promotional messages may include promotions, specials, product launches, giveaways, company updates, news, editorial content, and other marketing offers (e.g., cart reminders).

You understand that you do not have to sign up for this program in order to make any purchases, and your consent is not a condition of any purchase with Larsson & Jennings USA. Your participation in this program is completely voluntary.

We do not charge for the Service, but you are responsible for all charges and fees associated with text messaging imposed by your wireless provider. Message frequency varies. Message and data rates may apply. Check your mobile plan and contact your wireless provider for details. You are solely responsible for all charges related to SMS/text messages, including charges from your wireless provider.

You may opt-out of the Service at any time. Text the single keyword command STOP to +18449400986 or click the unsubscribe link (where available) in any text message to cancel. You'll receive a one-time opt-out confirmation text message. No further messages will be sent to your mobile device, unless initiated by you. If you have subscribed to other Larsson & Jennings USA mobile message programs and wish to cancel, except where applicable law requires otherwise, you will need to opt out separately from those programs by following the instructions provided in their respective mobile terms.

For Service support or assistance, text HELP to +18449400986 or email support@larssonjennings.com.

We may change any short code or telephone number we use to operate the Service at any time and will notify you of these changes. You acknowledge that any messages, including any STOP or HELP requests, you send to a short code or telephone number we have changed may not be received and we will not be responsible for honoring requests made in such messages.

The wireless carriers supported by the Service are not liable for delayed or undelivered messages. You agree to provide us with a valid mobile number. If you get a new mobile number, you will need to sign up for the program with your new number.

To the extent permitted by applicable law, you agree that we will not be liable for failed, delayed, or misdirected delivery of any information sent through the Service, any errors in such information, and/or any action you may or may not take in reliance on the information or Service.

We respect your right to privacy. To see how we collect and use your personal information, please see our Privacy Notice.

COOKIE POLICY, WHAT ARE COOKIES AND HOW ARE THEY USED?

Our site uses cookies to keep track of how often you visit our site, the contents of your shopping bag, previous purchases and to deliver content specific to your interests. A cookie is a piece of information that is stored on your computer's hard drive by your web browser which tracks your movements within websites. Most browsers are automatically set to accept cookies but usually you can alter the settings of your browser to prevent automatic acceptance. If you choose not to receive cookies, you may still use most of the features of our website, including the ability to purchase items.

Please note that cookies can't harm your computer. Our cookies don't store personally identifiable information such as your name, address or payment details: they simply hold the 'key' that, once you're signed in, is associated with this information which may include Internet protocol (IP) addresses, browser type, internet service provider (ISP), referring/exit pages, operating system, date/time stamp, and/or clickstream data. However, if you'd prefer to restrict, block or delete cookies from larssonandjennings.com, or any other website, you can use your browser to do this. We do also partner with a third party to display and manage our advertising on other sites including behavioural targeting and/ or re-targeting. Our third party partner may use technologies such as cookies to gather information about your activities on this site and other sites in order to provide you with the most relevant advertising based upon your browsing activities and interests.

Each browser is different, so please check the 'Help' menu of your particular browser (or your mobile phone's handset manual) to learn how to change your cookie preferences. For more information on cookies and how to disable them, you can also consult the information provided by the Interactive Advertising Bureau at www.allaboutcookies.org.

At any time you may request to view any data stored. To request this information please contact our Customer Service team at support@larssonjennings.com.

PRODUCT & PRICING   

Larsson & Jennings has the right to adjust prices, include additional costs and change product information such as product pictures and offers without notice. The product images and information texts available reflect the product as far as possible. We reserve the right for any errors that may appear on the page and cannot guarantee that all pictures accurately reflect the true appearance of the watch. The pictures may differ depending on the colour settings on your computer. All pictures should be seen as illustrations only, and do not guarantee correct appearance and characteristics.

 

LIABILITY FOR DEFECTS

If your product is damaged in transport, whether the damage is visible or hidden it must be reported immediately to the carrier within 48 hours. It is therefore important that you carefully examine your package when it arrives. Transport damage must also be reported to Larsson & Jennings, within 24 hours of receiving the product. Defective products returned to Larsson & Jennings will be treated as if they were in perfect working order when shipped as all our products are inspected when they are packaged. In the case of faults or defects in the product supplied, the purchaser shall not be entitled to reject the product unless such faults or defects are reported within 24 hours of receiving the product. As a consumer, you have legal rights in relation to goods that are faulty or not as described. Advice about your legal rights is available from your local Citizens' Advice Bureau or Trading Standards office. Nothing in these Terms will affect these legal rights.

PLACING AN ORDER?   

Orders made in another person's name without their consent, or any other financial damage suffered to that person or Larsson & Jennings will be reported to the police. Larsson & Jennings has the right to cancel any order at any time. All attempts at fraud will be reported to the police and Larsson & Jennings reserves the right to cancel the purchase if any suspicion is arisen. British law shall govern any dispute and any issues under these terms.

Please Note: Due to the high value of our products we require all deliveries to be signed for upon receipt and we are unable to deliver to PO Boxes.

ORDERS ARE SUBJECT TO ACCEPTANCE & AVAILABILITY

Once you have made your choice and placed your order with Larsson & Jennings, you will receive an order confirmation email acknowledging the details of your order including your order reference number. This email is neither an acceptance of your order or a proof of purchase, just a confirmation that we have received the order.

Your contract to purchase the items is not complete until we send you an email notifying you that your order has been dispatched to you and include your tracking information. The sale contract is concluded in London, England and the language of the contract is English. We reserve the right not to accept your order in the event, for example, that we are unable to obtain authorisation for payment or that the item ordered is out of stock or unavailable. We may also refuse to process, and therefore refuse to accept, a transaction for any reason or refuse service to anyone at any time at our sole discretion.

PAYMENTS & SECURE SHOPPING

Payment methods accepted: payment can be made by Visa, MasterCard, American Express, Maestro debit cards and PayPal as well as any other methods which may be advertised on the website for specific regions. There is no extra charge for card payments. When paying by credit/debit card starting conditions apply as soon as the card transaction is approved.

You confirm that the credit/debit card that is being used is your own or that you have been specifically authorised by the owner of the credit/debit card to use it. All credit/debit card holders are subject to validation checks and authorisation by the card issuer. If the issuer of your payment card refuses to authorise payment to Larsson & Jennings, we will not be liable for any delay or non-delivery.

In cooperation with Klarna Bank AB (publ), Sveavägen 46, 111 34 Stockholm, Sweden, we offer you the following payment options. Payment is to be made to Klarna:

· Pay later.
- Slice it.

Further information and Klarnas user terms you can find here. General information on Klarna you can find here. Your personal data is handled in accordance with applicable data protection law and in accordance with the information in Klarna's privacy statement.

SSL ENCRYPTION

All transactions submitted to us are encrypted with 128 SSL software which encrypts information you input to protect it from interception by outside parties. Larsson & Jennings is committed to maintaining the highest levels of security and protection against fraud. We stay up-to-date with the latest in security technologies to ensure that your credit card information, contact information and shipping/billing information are confidential and safe. Unfortunately, however, no data transmission over the internet can be guaranteed to be 100% secure. As a result, while we strive to protect your contact information, to the extent permitted by law, we do not guarantee or warrant the security of any information you transmit to or from our websites, you do so at your own risk.

VAT, CUSTOMS & DUTIES

It is the customer's responsibility to adhere to their local tax regulations; this includes import duty & customs fees as well as VAT. Please note that all customs charges & duties are charged by your local border force and not by Larsson & Jennings. We are unable to determine if and how much your charge will be. For orders inside the EU VAT is applied to the invoice, for orders outside the EU VAT is not included in the price nor shown on the invoice.

Orders to countries outside the EU may be subject to VAT, import duties and/or taxes, which are levied once the package reaches you. Larsson & Jennings ships your package according to Incoterm Delivered Duty Unpaid (DDU). This means that we do not collect VAT, duties and/or taxes on orders to countries outside the EU and we cannot predict what your particular charges may be. If you do incur any such additional charges they must be rendered in order for your package to clear customs. Please contact your local customs office for more information.

Once we have received your order we will send a confirmation to your email address. Save this email in order to facilitate any contact with customer service. The order confirmation (receipt) also serves as a guarantee of proof of purchase.

ORDER CANCELLATIONS

Larsson & Jennings is legally responsible for your order until it leaves our warehouse. The delivery contract is between you (the customer) and our designated courier service. The courier company insures each purchase during the time it is in transit until it is delivered to your specified delivery address. If the goods are lost or damaged when in transit or when returning the product the customer is liable. Cancellation after the order has been dispatched is not possible; in cases where the order has been dispatched, the customer is required to receive the order. Cancellation is not valid until the customer has confirmed with Larsson & Jennings by email and this email has been acknowledged by Larsson & Jennings (support@larssonjennings.com). Where stock may be unavailable Larsson & Jennings reserves the right to cancel any order, we will notify the customer of a replacement or any equivalent products where possible. If Larsson & Jennings receives a package that has not been collected from the post office or where the delivery has been rejected by the customer, we reserve the right to charge you for all costs that we incur from handling your order and shipment. An invoice will be sent to you and settlement of the invoice must be made within 10 days.

LIMITED LIABILITY

To the full extent permissible by applicable law, we disclaim all warranties, express or implied, including but not limited to, implied warranties of merchantability and fitness for a particular purpose, noninfringement, title, quiet enjoyment, data accuracy and system integration. This site may include or contain inaccuracies, mistakes or typographical errors. We do not warrant that the content will be error free or uninterrupted. To the maximum extent permitted by law, Larsson & Jennings will not be liable for any damages of any kind arising from the use of this website, including but not limited to indirect, incidental, punitive, exemplary, special or consequential damages. To the maximum extent permitted by applicable law, our total liability to you for any damages (regardless of the foundation for the action) shall not exceed in the aggregate the amount of fees actually paid by you to us during the month immediately preceding the act allegedly giving rise to our liability.

We only supply the goods for domestic and private use. You agree not to use the goods for any commercial, business or re-sale purpose, and we have no liability to you for any loss of profit, loss of business, business interruption, or loss of business opportunity. The risk of loss and title for items purchased by you pass to you upon our delivery of the items to the carrier.

COMPLAINTS TERMS & WITHDRAWALS

It is important that the customer checks their goods when the shipment is received in order to verify that the products are not damaged and correct. If you receive your item and see that you have been sent the incorrect item or it is damaged, please contact us within 48 hours. Any complaints should be made to our customer service team via email. Please supply the order number and the reason for complaint and we will get back to you promptly with instructions on how to return the item. It is important that the returning product is packaged in such a way that it cannot be damaged in transit and the security tag attached to the strap buckle must not be removed. The customer is entitled to a refund of the shipping cost if the product suffers a manufacturer fault which will be decided by Larsson & Jennings on receipt of the returned product. Larsson & Jennings has the right to replace defective goods with goods of the same model. If the item has been discontinued, the customer will receive a full refund.

The purchaser has the right to return the purchase within 21 days given it is in resaleable condition. This right applies only in the case that the product and its original packaging can be returned in the same condition as it was received and the security tag attached to the strap buckle have not been damaped or removed or the crown has not been pushed in to set time. Purchasers using their right to return an order should ensure they use the materials and information as provided in the delivery note and follow the provided instructions. The order number and customer’s email address that was used to order will be required. Return shipping is paid by the consumer and it is recommended to return the item insured & signed for as we need to ensure receipt of the product to process your refund.

INTELLECTUAL PROPERTY RIGHTS

All content and materials on this website are owned by or licensed to Larsson & Jennings. This material includes, but is not limited to, the design, layout, look, appearance and graphics. All graphics, images and content on the Larsson & Jennings website belong exclusively to Larsson & Jennings. The use of any Larsson & Jennings design, layout, content, photography, trademarks or service marks without Larsson & Jennings’s express written consent is strictly prohibited. You may not use Larsson & Jennings’s trademarks or service marks in connection with any product or service that is in any way likely to cause confusion or to disparage or discredit Larsson & Jennings. In addition, you may not use any of Larsson & Jennings’s trademarks or service marks in meta tags, descriptions, image tags or alt tags without Larsson & Jennings’s explicit prior consent.

RETENTION OF TITLE

All products remain Larsson & Jennings property until full payment is received by Larsson & Jennings.

YOUR RIGHTS

You have certain rights under the law. In England these include: That any products you order through this Site will be of satisfactory quality, fit for their intended purpose, and will conform to any description given on this Site; Certain remedies if a product is defective; and a right to cancel any order for a product within 14 days after the date of receipt of the product, and receive a full refund even if it is not defective. Nothing in the TOS is intended to affect these rights. For more information about your rights contact your local Citizens Advice Bureau or Trading Standards Bureau.

The T&C's together with all our policies and procedures will be governed by and construed in accordance to the English law and the relevant courts of England and Wales will have exclusive jurisdiction.

PROMOTIONS

Discount vouchers cannot be used in conjunction with any other offer, this includes markdown or sale products. Only one voucher code be used at one time. WELCOME15 and SAVE15 and any other first-order codes can only be used once per person.

 

GIFT CARDS

Gift cards expire after 24 months. Gift cards must be used to purchase items from the Larsson & Jennings website.